We Inspect Terms & Conditions
Payment Policy
I. Inspection Deposits
To begin booking an inspection with We Inspect, an Inspection Deposit must be paid upfront in full. The Inspection Deposit is non-refundable and is the minimum spend requirement for our inspection process. The Inspection Deposit will be applied to the flat rate inspection service fee and sampling strategy.
An Inspection Deposit can only apply to one specific property and its associated inspection appointment. Any subsequent visit to the property is considered a new inspection and will always incur a new inspection service fee, non-refundable Inspection Deposit, and associated minimum spend requirement regardless of prior inspections. We Inspect reserves its right to cease providing any services, including new inspection services or site visits, without fault or penalty, until any such fees and Inspection Deposit(s) have been paid in full.
II. Payment Methods
All payments are carried out online through 3rd party payment processing systems. Transactions for our company are carried out by default through ACH payment links (bank transfer). We accept credit card payments by client request, however there is a 3.5% processing fee associated with this method of payment. We do not accept physically mailed checks for payment.
III. Approvals & Balances
All parties involved in financial decisions must be readily available on a computer with internet access for all scheduled calls including the Pre-Inspection Video Call and Inspection Review Video Call. If all parties are not in attendance on the calls, the calls must be rescheduled and the Inspection Deposit will be subject to forfeiture.
Full balance for the approved sampling plan must be paid within one week of the Inspection Review Video Call. Samples will not be sent to laboratories and an inspection report will not be delivered until the total balance is fulfilled. Failure to pay the full balance of the approved sampling plan within 1 week from the Inspection Review Video Call will result in forfeiture of Inspection Deposit and samples being discarded. Any new testing and sampling will be subject to new inspection fees (including the Inspection Deposit).
Scheduling Policy
I. Bookings
If you are interested in booking an inspection, notify the Empowerment Team of your decision to move forward by sending an email to hello@yesweinspect.com or by calling our office at 888-436-6653 (leave a voicemail if no answer). From there, you will be sent an email with directions to submit your Inspection Deposit, as outlined in our Payment Policy above.
II. Scheduling Call
Upon successful payment of the Inspection Deposit, you will be provided with a calendar link to set up your Scheduling Call with our Scheduling Team. The purpose of the Scheduling Call is to secure the specific dates and times for your inspection appointment (2 video meetings, one site visit).
To ensure a streamlined scheduling process, please come to the Scheduling Call prepared with full understanding of availability for all decision makers that will need to be involved with the inspection process, including mornings and evenings.
After payment of the Inspection Deposit, we will send you a link to schedule a Scheduling Call at an available time, typically within 1-3 business days. The Scheduling Call takes between 5-10 minutes to complete. By default, the Scheduling Team will be prepared to offer the earliest dates available for your area unless otherwise directed by previously expressed scheduling preferences.
A Scheduling Call is considered successful and complete if the dates and times for all steps of the inspection appointment (Pre-Inspection Zoom, Inspection Site Visit, Inspection Review Zoom) have been finalized by the conclusion of the call. We Inspect cannot schedule in piecemeal and must schedule all of these steps at the same time.
III. Inspection Lead Times
All times are estimates only and We Inspect does not and cannot guarantee that it can schedule any component of the services for (or within) any specific period of time.
We Inspect’s lead time for new inspection appointments is subject to change based on demand and availability. Lead time can range from as little as 1-2 weeks in advance to as high as 6-8 weeks in advance or higher.
Estimates on lead time provided by the Empowerment Team can change in a matter of days or weeks. It is the responsibility of the prospective client to obtain a current lead time estimate if significant time has passed since they were provided with a time range for lead time.
Anyone who would like to obtain an update on current lead time may contact the Empowerment Team by sending an email to hello@yesweinspect.com.
IV. Itinerary
The general arrival window for site visits is 9am-12pm local time. Your Field Inspector will send you a text message the evening prior to your inspection date with a more precise estimated time of arrival.
Standard scheduling for Pre-Inspection Video Calls is one business day prior to the inspection. Standard scheduling for Inspection Review Video Calls is the Thursday or Friday following the inspection date. These are estimates and are subject to change based on, among other things, the parties’ availability.
If a client is unable to attend their scheduled Pre-Inspection Video Call, all dates for their inspection appointment will need to be rescheduled. Clients must provide at least 1 week notice that their scheduled Pre-Inspection Video Call does not work or they will forfeit their Inspection Deposit.
If an emergency occurs after the inspection that prevents a client from being able to attend the Inspection Review Video Call, the meeting can be rescheduled but must take place within 7 days of the originally scheduled meeting date. If the Inspection Review Video Call does not occur within this timeframe, the client will forfeit their Inspection Deposit and collected samples will be discarded.
Sampling plan must be approved with full balance paid within one week of the Inspection Review Video Call. If the sampling plan is not approved and/or balance is not paid by the 1 week deadline, samples will be discarded and the client will forfeit their Inspection Deposit. Any continued work or services will require a new Inspection Deposit. We Inspect will not submit any samples for testing until it has received all such fees and payments due.
V. Turnaround Times
Anticipated turnaround time for results and report from the investigation is 4 weeks from the date that the full balance is paid for the approved sampling plan. Specific sample results and/or findings from the investigation will not be discussed or disclosed prior to the release of the full inspection report. Delayed payment will result in delayed results and report.
Samples can be expedited for an additional fee to receive inspection results and report in approximately 2-2.5 weeks from the date of sampling plan payment. All samples collected from an inspection must be expedited in order for a project timeline to be reduced from 4 weeks to as little as 2-2.5 weeks. Associated fees for expediting samples can be reviewed with the Lead Consultant during the Inspection Review Video Call.
We Inspect is not responsible or liable for any delays outside of its control, including but not limited to its reliance on the services of third parties (including testing labs). In no event will We Inspect be liable as a result of any such delay, nor shall it incur any further obligation as a result of such delay. We Inspect is not responsible for any samples that are lost, damaged, or delayed while in transit or outside of We Inspect’s control or possession. Nor shall We Inspect be liable for any damaged, contaminated, or compromised samples.
VI. Cancellations
Inspection Deposits are non-refundable. If a situation arises in which you must cancel your appointment, the deposit can be applied towards a future inspection within 6 months of the date that the Inspection Deposit was paid. Otherwise, the Inspection Deposit is forfeited entirely and any subsequent inspection will require a new Inspection Deposit.
If you must cancel or reschedule your appointment, it is required to provide notice to We Inspect at least 1 week prior to the Pre-Inspection Video Call date. Failure to provide sufficient notice will result in forfeiture of the Inspection Deposit.
Communication Policy
I. Outbound Communication Channels
We Inspect utilizes a variety of communication channels to communicate important updates with clients, including but not limited to: email, phone calls, SMS messaging, video conferencing, calendar events and download links. In order to work with We Inspect, clients are required to have a reliable means of communicating through these channels. Communication across all channels may be monitored and recorded for quality and training purposes. Failure to respond timely may result in delays, destruction of samples, or forfeiture of monies paid.
All documentation produced by We Inspect including reports, sample results, and other relevant findings are provided digitally via email and/or download links. We do not offer printed versions.
We Inspect may use any variation of a recorded communication in connection with its marketing and promotion in the ordinary course; provided, however, that We Inspect will not disclose or publish any such material containing personal, sensitive, or identifying information.
II. Inbound Communication Channels
Email is the most reliable communication method for contacting We Inspect and the preferred channel for basic questions and non-urgent matters. Anyone may contact We Inspect anytime by emailing our Empowerment Team at hello@yesweinspect.com.
We Inspect’s standard office hours of operation are 9am-5pm PST. Anyone who wishes to speak with a member of the We Inspect team may contact the office directly at 888-436-6653. The office phone number is also capable of receiving SMS messages.
If your call is not answered, leave a voicemail explaining the purpose of the call. Missed calls that do leave a voicemail may not receive a call back from our team. Although we try to return phone calls in a timely manner, the most reliable way to ensure time for a phone call is to email our team ahead of time and arrange a time for a member of our team to reach out.
III. Third Parties
We Inspect does not work with clients by proxy. All necessary discussions, approvals, and payments for our inspection process must occur directly between the We Inspect team and the client for that appointment. Clients may not designate 3rd parties to act on their behalf for any part of the inspection process, including but not limited to: landlords, attorneys, doctors, remediators, contractors, and family members. We Inspect will not be liable for any failures or delays in the services as a result of its inability to communicate directly with a client. Delays may result in the destruction of samples or forfeiture of monies paid.
Except as provided for herein, all information resulting from our inspection process is confidential between We Inspect and the client for that appointment and We Inspect does not disclose or discuss results from an investigation with any 3rd parties without specific written authorization from the client. If a client wishes to authorize disclosure and/or discussion of their inspection results by We Inspect with a 3rd party, they may send an email to hello@yesweinspect.com providing authorization that includes the 3rd party individual(s) name, email, phone number, and relationship to the client.
We Inspect reserves the right to charge hourly for reviewing documentation with third parties.
IV. Use of Inspection Findings
We Inspect may use, disclose, and share any material produced as a result of the inspection process including but not limited to pictures, videos, and sample results for use in publicly available produced content such as social media and blog posts.
Client Policy
I. Release from Liability
We Inspect is a mold inspection company – although we provide a remediation plan, we do not provide remediation services. All services provided are professional opinions only and are solely based on the scope of work conducted. Nor shall we be responsible for any fees, direct, indirect or consequential damages arising from the use of the service. The service is provided “as is” without any warranty of any kind, either expressed or implied and We Inspect makes no representations, warranties, statements, or guarantees except those expressly stated herein.
Further and irrespective of the sampling chosen and remediation strategy utilized: Mold is a type of fungus occurring naturally in the environment, found everywhere life can be supported and spread by means of microscopic spores borne in the ambient air and wind. Good housekeeping & maintenance practices are essential to prevent or avoid the recurrence of mold growth. If moisture is allowed to remain on a medium, mold and/or bacteria can develop or reoccur within 24 to 48 hours, no matter how sophisticated and successful the sampling and remediation techniques employed.
II. Preparation for Inspection
Client is required to prepare all areas for inspection. We Inspect is not responsible for accessing, testing, or inspecting any areas which are not easily accessible or which appear to create any health, safety, or security risk.
All contents should be removed from underneath all sink cabinets prior to the inspection.
Inspections and testing are limited to the areas we can physically observe and sample. We Inspect shall not be required to move any items, or alter any circumstances, that prevent inspection of any specific area. It is required that all areas being inspected to be cleared of items which would obstruct the area(s) from being physically observed and sampled before the day of the inspection, as we do not move any personal items due to liability reasons. Therefore if the area is obstructed by: Personal items, furniture, appliance, heavy equipment, building finishings, excessive flooding or other physically inaccessible areas (ie; tightly confined crawl spaces, attics or eaves) we may not be able to physically observe and test these spaces.
No other home service professionals or other companies performing high impact activities to the environment should be present on site the day of the inspection. This includes any kind of trade companies (plumbers, house cleaners, contractors, remediators, etc.) and the performance of disruptive activities to the environment of the home (construction, chemical treatments, etc.).
If the property has elevated, hard to reach areas that the client wishes to be inspected which require a ladder for access, it is required that they provide an A-Frame ladder for use by the Field Inspector. If any locations to be inspected do not allow for the Field Inspector to safely use the ladder, or the height is too tall, the Field Inspector can refuse the right to inspect the area without any further liability or obligation. Field Inspectors will not get on top of building roofs.
III. Impact on Property
Although the inspection process is generally non-destructive and non-intrusive, We Inspect reserves the right to conduct activities that may cause some level of alteration or damage to property as part of the investigation. Examples include, but are not limited to, drilling holes for targeted sampling of potential problem areas and disassembly of ventilation system components for examination (including, but not limited to, heating ventilation and air conditioning). We Inspect is not responsible for any property damage incurred as a result of the inspection process, nor is We Inspect responsible for performing any maintenance, repairs, or other work on any such property (including equipment, systems, and appliances).
IV. Safety
By moving forward with booking an inspection the client assumes and accepts the risk that our team’s actions in the home may lead to the possibility of increased risk of exposure to environmental contaminants within the property. It is the client’s responsibility to vacate the property for the duration of the inspection if they are concerned about the potential health impacts of the inspection process.
We Inspect, and its personnel (including Field Inspectors) reserve the right, without liability, to refuse inspection or access of any area that, in its sole discretion, poses a safety, health, or security risk. If at any time conditions on site appear unsafe for We Inspect’s inspection personnel, we reserve the right to postpone, cancel, or discontinue the inspection process as our team sees fit. Any reduction in the scope of services resulting from unsafe environmental conditions does not entitle the client to any level of reimbursement from the Inspection Deposit or other prior payments.
Client is responsible to disclose to We Inspect and its personnel, including Field Inspectors, any circumstance, scenarios, conditions, or events that would reasonably be anticipated to (a) impair, limit, frustrate, or impede such individual’s ability to access, inspect, and test any specific area or to perform the services generally or (b) pose a safety, health, or security risk to such personnel, or anyone else at the property.
V. Health and Medical Information
As a health-oriented company, We Inspect strives to provide the best and most accurate information possible to educate clients on the potential impacts that indoor air quality problems can have on individual health. However, as an inspection company any information provided as a result of our inspection process or otherwise should not be taken as formal medical advice on the specific health symptoms experienced by any particular individual. One should always consult a qualified medical practitioner when seeking professional advice regarding personal health concerns.
VI. Deposit Forfeiture & Refusal of Service
In addition to any other remedies available by law, Clients who fail to respect the policies and integrity of We Inspect’s inspection process and its employees are subject to deposit forfeiture, meaning loss of Inspection Deposit without application towards future inspection appointments.
We Inspect reserves the right to refuse service to anyone, regardless of prior work history or expressed need for our services.
VII. Inspection Appointment
Moving forward with the inspection process entitles client to book their “Inspection Appointment”, which includes the collective series of meetings as follows:
- Pre-Inspection Video Call (30 minutes)
- Inspection (1-2 days, 3-20+ hours on site)
- Inspection Review Video Call (60 minutes)
- Report Review Call (30 minutes)
Additional meeting requests are subject to an hourly rate.
Post remediation inspection and verification services are not included within the scope of the initial inspection appointment. Any client interested in having these services performed on a property for which We Inspect performed for a property in which our team has performed the initial inspection may do so by booking a separate appointment that will carry its own set of service and sampling fees.
VIII. Reports and Documentation
Approved sample plans come with an Investigation Report which includes photos and comments from the property inspection and recommendations for remediation from the areas where samples were approved and paid for by the client. A bulleted room by room summary of recommended remediation will be provided in the email sent with the investigation report and original lab results. All reports and documents provided by We Inspect are final and are not subject to change requests from clients.
Remediation recommendations will not be provided for areas where samples were not collected and/or areas where samples were suggested but declined by the client. If all samples are declined, no report will be provided. If a report is requested prior to samples being approved or after samples are declined, a fee for generating the report may be charged. Additional documentation other than the Investigation Report, original lab results and bulleted room by room summary of recommended remediation protocols may be prepared for an additional fee and hourly rate for developing documentation.
IX. Information Ownership and Usage
By using our Platforms or purchasing any of our Services or Products, you acknowledge and agree that any information collected by We Inspect is the sole property of the Company. We retain all rights to this information, including the right to distribute and utilize it at our discretion. The collected information may be used for various purposes, such as improving the Platform, responding to inquiries, and conducting data analysis. We may share this information with third-party service providers who adhere to confidentiality measures. Anonymized and aggregated data may be shared publicly. By using the Platform, you consent to the collection, processing, and usage of your information as outlined in this clause.
Legal Terms
I. Limitation of Liability
EXCEPT AS MAY BE REQUIRED BY LAW, IN NO EVENT WILL WE INSPECT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES AND THESE TERMS AND CONDITIONS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF MONIES ACTUALLY PAID BY CLIENT TO WE INSPECT FOR THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE INSPECT BE LIABLE TO CLIENT FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES AND THESE TERMS AND CONDITIONS, REGARDLESS OF WHETHER THE DAMAGES WERE FORESEEABLE, WE INSPECT WAS ADVISED OF THE POSSIBILITY OF THE DAMAGES, OR THE THEORY ON WHICH THE CLAIM IS BASED.
II. No Warranties; Disclaimers
We Inspect’s services are provided “as is” and, as with any service, subject to certain degrees of error, inconsistencies, or flaws. We Inspect makes no warranties, promises, or guarantees, and expressly disclaims all such warranties, promises, or guarantees, express or implied, related to the services and these terms and conditions, except for those expressly stated herein. We Inspect specifically disclaims any warranties, promises, or guarantees concerning any specific result of its services and/or products, including but not limited to any warranty, promise, or guarantee (a) identifying all incidences of mold at any given property or (b) ensuring that the proposed remediation plan will be without error; or (c) guaranteeing no recurrence of mold at any inspection site.
We Inspect may not identify or locate all incidences of mold or water damage at the inspection site. We Inspect is not responsible for identifying, locating, or resolving any other conditions or scenarios at any test site that may present a threat to person or property, including but not limited to existing structural damage, asbestos, chemicals/gas, or other species of microbial growth.
We-Inspect offers self-testing home kits and online training on how to self-test. In the event that you elect to self-test with a mold detection kit provided by We Inspect, you understand that such services are provided “as is”, with all disclaimers set forth above, and that, like all services, self-testing carries with it the risk of human error, faulty detection, or incomplete testing. In no event shall We Inspect be liable to you or any third party as a result of any error, deficiency, defect, or similar feature or condition in the self-test kits.
III. Indemnification
In addition to any other obligations of indemnification herein, We Inspect shall not be liable for, and client shall indemnify, defend, and hold We Inspect (and its members, shareholders, officers, directors, employees, managers, agents, and those acting on their behalf) harmless from, any claims, charges, losses, judgments, penalties, fines, causes of action, damages, costs, fees, expenses, or liabilities (including reasonable attorneys’ fees) (collectively, the “Losses”) incurred by client, We Inspect, or any third party as a result of or related to (a) We Inspect’s authorized disclosure to any 3rd party pursuant to these terms and conditions; (b) client’s negligence, gross negligence, or willful misconduct; (c) the services provided by We Inspect hereunder; and (d) client’s breach of these terms and conditions.
IV. Non-Disparagement
To the extent permitted by law, you agree not to, directly or indirectly, disparage We Inspect, its affiliates, management, staff, current or former employees, or its services in any manner, forum or form, whether electronic or otherwise. The term “disparage” includes, comments or statements about that could reasonably be expected to adversely affect We Inspect’s business, reputation, personnel, or interests. The term “disparage” includes statements, or postings on any social networking or other internet website (including but not limited to Yelp, Google, Twitter, Facebook, LinkedIn and Instagram), which could adversely affect We Inspect’s business, reputation, or interests.
V. Entire Agreement; Amendment; Waiver
These terms and conditions constitute the sole and entire agreement of the parties with respect to the services and subject matter herein, and supersede all prior and contemporaneous understandings, agreements, letters of intent, term sheets, memoranda, representations, and warranties, both written and oral, with respect to such subject matter. These terms and conditions may only be amended, modified, or supplemented by an agreement in writing signed by the parties. No action or inaction by any party shall be considered a waiver of any such right or obligation hereunder, unless agreed upon in writing.
VI. Assignment
These terms and conditions, and any rights and obligations thereunder, may not be assigned by client to any other person or non-party without We Inspect’s express written consent.
VII. Choice of Law
These terms and conditions, and all services provided hereunder, shall be governed by the laws of the State of California, without regard to its conflicts of laws provisions. Any dispute, controversy, claim, or action arising hereunder shall be subject to the exclusive jurisdiction of the courts of the State of California.THESE TERMS AND CONDITIONS, THE SERVICES, AND ANY WRITTEN REPORTS PROVIDED TO YOU BY WE INSPECT DO NOT CONSTITUTE A WARRANTY, PROMISE, OR GUARANTEE OF ANY KIND; NOTHING CONTAINED HEREIN SHALL SUBSTITUTE OR ALTER ANY DISCLOSURE STATEMENT AS MAY BE REQUIRED BY APPLICABLE LAW.
